Shipping policy

SHIPPING TIMEFRAME:

Total Processing Time (Order Processing + Shipping time)

  • Order Processing Time (Non-custom products): 1–5 business days

  • Standard Shipping (Basic Wigs)—$17:
    Most major regions in Europe and the Americas: 7–15 business days

*For custom orders (e.g., commissioned wigs or pre-styled items), please contact customer service before ordering. These are made in a single batch, and production may take 1–3 months.

Delivery Expectations:
Most orders to major destination countries arrive within approximately 15 days. However, please allow 2–4 weeks for delivery due to variables that may affect transit time.

Large Parcels (over 5kg or oversized):
Will be shipped via freight service—allow approximately 4 weeks for delivery.

If your order hasn’t arrived after 60 days, contact us for a full refund or replacement. Replacement shipping mirrors the standard delivery time.